Website Terms and Privacy

terms and conditions

In these terms and conditions, “we” “us” and “our” refers to Mumma 09:38. Your access to and use of all information on this website including purchase of our product/s is provided subject to the following terms and conditions. The information is intended for residents of the United Kingdom only. We reserve the right to amend this Notice at any time and your use of the website following any amendments will represent your agreement to be bound by these terms and conditions as amended. We therefore recommend that each time you access our website you read these terms and conditions.

shopping

You can order products online via www.mumma0938.co.uk. When you place an order for a product you are offering to buy it for the price stated. We will send you an order acknowledgement by email. We may refuse to accept an order if;

  1. We do not receive your payment
  2. There has been a pricing or product description error
  3. The ordered products are out of stock or discontinued

In the case of any refusal, we will immediately refund your credit card for the total amount debited where your credit card has been charged.

payment

You must pay for your order before it is delivered and you can do so by credit or debit card through our payment provider PayPal.

Mumma 09:38 uses the latest security measures to protect your details when you shop with us. All payments are collected and processed by PayPal. We never ever see your credit card number.

availability

We try to keep our site up to date, however, we cannot guarantee that all our products will always be in stock. If an item is out of stock we will aim to deliver within 28 days. If we cannot dispatch an item to you within the specified time you can request cancellation and we will cancel the order and refund your money in full.

order cancellations

Due to the personalised nature of our products you cannot cancel your order once placed. As each product is personalised to your requirements, the production process commences immediately. Please check your order during order process and the confirmation email carefully, as we cannot refund or cancel your order for personalised products which have been miss-spelt or if you have had a change of heart.

delivery

Please click here see our separate Delivery page.

returns policy

In the unlikely event that you need to return your garment, please contact us within 14 days of receipt. Please be aware that we will only accept returns on garments that are faulty or have been printed incorrectly (despite correct information being provided). Due to the highly personalised and individual nature of our garments you will appreciate that we are unable to accept returns on garments printed incorrectly due to client error. We appreciate your understanding.

hyperlinks

This website may from time to time contain hyperlinks to other websites. Such links are provided for convenience only and we take no responsibility for the content and maintenance of or privacy compliance by any linked website. Any hyperlink on our website to another website does not imply our endorsement, support, or sponsorship of the operator of that website nor of the information and/or products which they provide.

liability

To the full extent permitted by law, our liability for breach of an implied warranty or condition is limited to the supply of the goods and/or services again or payment of the costs of having those goods and/or services supplied again. We accept no liability for any loss whatsoever including consequential loss suffered by you arising from products we have supplied.

disclaimers

Whilst we have taken all due care in providing the information on our website, we do not provide any warranty either express or implied including without limitation warranties of title or implied warranties of merchantability or fitness for a particular purpose. To the extent permitted by law, any condition or warranty which would otherwise be implied into these terms and conditions is excluded. We also take all due care in ensuring that our website is free of any virus, worm, Trojan horse and/or malware, however we are not responsible for any damage to your computer system which arises in connection with your use of our website or any linked website.

indemnity

By accessing our website, you agree to indemnify and hold us harmless from all claims, actions, damages, costs and expenses including legal fees arising from or in connection with your use of our website.

jurisdiction

These terms and conditions are to be governed by and construed in accordance with the laws of England and any claim made by either party against the other which in any way arises out of these terms and conditions will be heard in England and you agree to submit to the jurisdiction of those Courts. If any provision in these terms and conditions is invalid under any law the provision will be limited, narrowed, construed or altered as necessary to render it valid but only to the extent necessary to achieve such validity. If necessary the invalid provision will be deleted from these terms and conditions and the remaining provisions will remain in full force and effect.

privacy

We undertake to take all due care with any information which you may provide to us when accessing our website. However, we do not warrant and cannot ensure the security of any information which you may provide to us. Information you transmit to us is entirely at your own risk although we undertake to take reasonable steps to preserve such information in a secure manner.

These terms do not affect your statutory rights as a consumer. We may change our terms and conditions at any time, so please do not assume that the same terms will apply to future orders.

Any email addresses we receive for subscribing to the mumma 09:38 blog, will be kept in strict confidence and will not be shared with any 3rd party.

cookies

We may collect information about your computer, including where available your IP address, operating system and browser type – also information on your journey through this website – for our own website analysis.

Cookies contain information that is transferred to your computer\’s hard drive.

They help us:
to improve our site and
to estimate our audience size and usage pattern and
to store information about your preferences, and
so allow us to customise our site accordingly.

The Google Analytics cookie is the only one being used by this website – it will contain no personal information about yourself and has no interest in anything other than analysing your visit to this website.

You may refuse to accept cookies by activating the setting on your browser which allows you to refuse the setting of cookies. Unless you have adjusted your browser setting so that it will refuse cookies, our system will issue cookies when you visit our site.

complaints procedure

We take our relationships with customers very seriously. We aim to reply to emails within one working day and if you have any enquiry or complaints please call us on 01949 850400 or e-mail: info@mumma0938.co.uk

contacting us

If you would like help when ordering, information about a product, a request for a product or if you would just like to provide us with feedback on our service, please contact us on 01949 850400 or e-mail: info@mumma0938.co.uk